Vacancy Detail

Electronic Call Monitoring Officer (Administration)

Our Client is a leading Domiciliary Care Provider and to support the great work they do with patients they require an Administrator for their Electronic Call Monitoring Team to join their Belfast branch, covering services across Belfast and Newry.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing.

In this role you will be involved in the following:

  •  Direct responsibility for the management of the ECM system (you must have working knowledge of this system)
  •  Responding to alerts on the system of calls being missed
  •  Liaising with carers on their attendance and why visits may be late.
  •  Running reports for management
  •  Providing support to staff members as required.
  •  Take part in the On Call out of hours’ service as required.
  •  Adhering to company privacy policies and procedures at all times.

The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.  A candidate with working knowledge of a CM2000 system or similar is preferred. 

For more information please contact Laura-Lee on 02890447144 or email

Keenan Recruitment is an equal opportunity employer, acting as an Employment Business on behalf of our Clients for temporary work and an Employment Agency for providing permanent employment with our Clients.

Keenan Recruitment is proudly a Corporate Member of REC - 10638 (Recruitment and Employment Confederation) adhering to all current employment legislation.

Location: Belfast | Salary: 18000 per year | Job type: Permanent | Posted: 22/10/2021